Our Commitment to Privacy
We strive to create a memorable experience each time you visit Charlotte City Club. We value your business and, most importantly, your loyalty. Your privacy is important to us. This Privacy Statement demonstrates Charlotte City Club’s commitment to fostering a strong and meaningful relationship with our members and guests and addresses questions about the type of personal information we collect, the third parties with whom we may share such information, and how you can review or change the personal information you provide to us.
This Privacy Statement applies to Charlotte City Club and its affiliates only, and only to information provided to or collected by Charlotte City Club and its affiliates, whether online through our website or in person when you provide information to us, or from third parties to whom you have provided information. We are not responsible for the privacy practices of any third parties, including but not limited to any unaffiliated websites that you may have used to access the Charlotte City Club website. As used in this Statement, the term “Charlotte City Club” means BNG Charlotte City Club LLC. The terms “we,” “our,” and “us” refer to Charlotte City Club.
Websites that are linked through the Charlotte City Club website (including but not limited to promotional partners, advertisers, sponsors, or websites not controlled or authorized by Charlotte City Club) may have their own privacy and data collection policies and practices. We are not responsible for any actions or policies of such third parties. You should review the applicable privacy policies of those third parties. We reserve the right to change this Privacy Statement at any time. When changes are made, the effective date will be updated accordingly.
Information That We Collect
In order to deliver an exceptional private club experience, provide you with information about products and services, and manage our business, we collect and maintain personal information about you. We collect personal information from a variety of sources, including but not limited to cookies, pixel tags, information you voluntarily provide in membership applications, website logins, online request forms, sweepstakes entries, surveys, and through your transactions with us. We may also collect personal information from other sources, such as credit bureaus (when authorized by you) and your internet browser.
“Cookies” are small files stored on your computer that may be used to retain certain information. For example, we use cookies to (i) customize content to your interests, (ii) reduce repetitive advertisements, and (iii) store login credentials so you do not have to re-enter them each time you visit our website.
A “pixel tag” is a transparent image placed on a webpage to collect information about page views. We use pixel tags to gather aggregated website traffic data, such as the number of visitors, navigation paths, entry pages, and exit pages. We do not use pixel tags to collect personal identifiers such as your name, address, or email.
The personal information we collect may include, but is not limited to: name, mailing and email addresses, phone numbers, payment information, date of birth, gender, preferences related to dining or club experiences, leisure interests, family information, and other details necessary to provide high-quality service or fulfill special requests. We may also collect information regarding your use of our website, club usage patterns, communication preferences, and aggregated membership data.
How We Use and Share Information
We may share your personal information among Charlotte City Club affiliates or as otherwise described in this Statement. We use the information we collect to:
- Provide services and fulfill requests
- Process reservations and transactions
- Verify membership status
- Communicate club news and updates
- Personalize services and offerings
- Improve operations and better understand member needs
From time to time, we may partner with third parties to offer co-branded promotions, products, or services and may share your information with those partners. For example, participation in a co-sponsored event or promotion may involve sharing your information with the sponsoring party.
When you make purchases, your information may be shared with financial institutions and service providers involved in payment processing. We also rely on trusted vendors to assist with services such as communications, marketing, transaction processing, and event administration.
We may share aggregated, non-personally identifiable data for business analysis purposes.
We may disclose personal information when necessary, including but not limited to:
- To authorized agents acting on your behalf
- To service providers performing functions for us
- To support business operations, marketing, or service delivery
- To evaluate credit or collect outstanding balances
- To comply with legal obligations or governmental requests
- To protect safety or prevent harm
- In connection with a merger, sale, or corporate restructuring
- When required or permitted by law or with your consent
We may also disclose information in connection with legal proceedings, including enforcement of agreements such as membership terms or website terms of use.
Contact Us / Your Choices
We offer you the ability to manage your communication preferences, including opting out of marketing communications. To update your information or preferences, you may contact your Member Relations Director or Membership Director by email or postal mail, or follow the opt-out instructions included in our communications.
We will process requests as promptly as possible; however, you may receive communications during the processing period. Even if you opt out of marketing messages, we may still contact you regarding important club-related information.
Minors
Charlotte City Club does not knowingly collect personally identifiable information directly from minors. However, we cannot always determine the age of website users. If a minor provides personal information without parental or guardian consent, we encourage a parent or guardian to contact us so that the information may be removed and communications discontinued.
Third-Party Links
The Charlotte City Club website may include links to third-party products or services. We do not control or guarantee the quality, safety, legality, or accuracy of third-party offerings. Any transactions or communications with third parties are solely between you and the third party.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data, including consent for text messaging, will not be shared with third parties.